Privacy Policy

This Privacy Policy explains how Kaapstad Trails Pty Ltd collects, uses and protects personal information.

1. What we collect
We may collect:

  • full names,

  • phone numbers,

  • email addresses,

  • booking details,

  • emergency contact information,

  • limited health or fitness information relevant to safe participation,

  • payment-related booking information,

  • communication history by email or WhatsApp,

  • optional photo/video consent choices.

2. Why we collect it
We collect personal information to:

  • process and manage bookings,

  • communicate with guests,

  • operate hikes safely,

  • respond to emergencies,

  • keep basic records of transactions and operations,

  • improve our services,

  • send essential booking-related messages.

3. Health and safety information
Where relevant, we may ask for limited medical, injury, allergy or fitness information strictly for safety and operational purposes. Please only provide information that is relevant to safe participation.

4. Sharing of information
We may share limited necessary information with:

  • guides,

  • safety personnel,

  • emergency service providers where reasonably required,

  • payment or booking service providers,

  • professional advisers where required.

We do not sell personal information.

5. Storage and retention
We take reasonable steps to protect personal information. We keep personal information only for as long as reasonably necessary for booking, safety, legal, recordkeeping and operational purposes.

6. Your rights
You may request access to your personal information, ask that inaccurate information be corrected, or object to certain processing where the law allows.

7. Contact
Kaapstad Trails Pty Ltd
Trading Name / Registered Entity: K2026183985 (SOUTH AFRICA) (PTY) LTD
Business Address: 18 Hely Hutchinson Avenue, 8005 Bakoven, Cape Town, Western Cape
Email: contact@kaapstad-trails.co.za
Phone / WhatsApp: +27 71 280 3525

8. Complaints
If you believe your personal information has been handled unlawfully, you may lodge a complaint with the Information Regulator of South Africa.